Scheduling Insights: Service and Production Scheduling

So far, we have covered two of the four most common approaches to scheduling. The first was service-based scheduling, which is also known as interval-based scheduling. We discussed supermarket cashiers and baggers …

When Things Don’t Go According to Plan

As I reflect on my past managerial roles in retail, I think about the things that helped me operate successful stores. My greatest gift was spending several decades leading employees at those retail locations…

A Little Time and Investment Goes a Long Way

In the past, I worked with retailers to measure associate productivity and performance. During these engagements, I realized that associates spend a lot of time on idle activities throughout their day…

Scheduling Insights: Non-Service or Production Scheduling

Cashiering at a supermarket is a great example. There is no forgiveness for being over in the morning and being short-staffed in the evening. Correct placement at the interval level is critical…

How Connected Is Your Company’s Leadership with the Workforce?

Every company sets their vision and mission statement. Whether the strategy is customer experience, lowest price or differentiated goods and services, it is intended to define the company…

Six Tips for Increasing Operational Efficiency

To remain competitive, businesses must boost their operational efficiency wherever possible. It’s particularly important for brick and mortar stores to operate efficiently, due to the recent boom in e-commerce…

Lane Accountability – Enhancing Efficiency and Customer Service

Profitability in a retail environment is based on making and keeping every penny possible. The adage that “Retail is a penny business” is true. Every cent counts. So, when looking at…

Scheduling Insights: Service or Interval-Based Scheduling

It’s an understatement to call this type of scheduling the most commonly understood and practiced type of scheduling. The whole idea of retail labor scheduling was built around scheduling jobs like Cashiering…

Scheduling Insights: Four Basic Types of Scheduling

Given that you now have a good foundation in the terms and process steps from forecasting to demand planning to staff planning to scheduling, it’s a good time to discuss different types of scheduling…

Concentrating on the Important Stuff

A question is asked to two different professional peer groups: Store Managers and Corporate Senior Leaders: “What is your main day to day focus?” From senior leadership you would most likely hear…