Psychology, Tech and New Retail Standard

Psychology, Technology and a New Retail Standard

Kyle Ferlic, Retail Analyst

Psychology and retail are profoundly intercorrelated. Retailers know they participate in a delicate dance with their customers, so operators seek to create advantageous interactions ending in sales that benefit both parties. Read more

Retail Technology Collaboration

Retail Technology: Can “Collaboration” Become Catchy Again?

Mary Field, Implementation Specialist | Kyle Ferlic, Retail Analyst 

Talking about business collaboration can be nearly as commonplace as discussing organizational synergy. The terms have been overused to the point of ambiguity, and when professionals hear them in meetings or Read more

Labor Standards Do Not Have to Be Complicated

Do Labor Standards Have to Be That Complicated?

Dan Bursik, Vice President of Product Management

The use of detailed, store-specific engineered labor standards has been a significant advancement to support labor modeling and planning for retail stores. Techniques vary, but the approach is based on quantifying work Read more

How Many Cashiers - Scheduling

How Many Cashiers Does it Take? Improved Schedule Accuracy Produces Key Business Benefits

When people ask me what I do for a living, my response is that I work in the workforce management software industry, generating store-level forecasts and schedules for enterprise retailers. After the usual blank stares, I try to explain…

Food Safety HACCP

Food Safety Is Clearly Crucial in Retail. How Does One Do It Well?

Retailers know food safety is imperative for customer wellness and organizational endurance, but how does one adhere to bylaws and thrive economically? We review food safety best practices (i.e., HACCP) along with the tools to cut costs over time.

Task Mgmt Gatekeeper Part 1

Task Management: Gatekeeping Opens Doors Toward Retail Effectiveness

There is an overlap between retail planning and execution. Within workforce management, chaos ensues without standardized, uniform and efficient task communication and feedback. Who should oversee this process, and with what results?

Upgrade Forecasting

Consider the Ups of a Forecasting Upgrade Before Keeping the Status Quo

Information technology upgrades can be costly and deprioritized for retailers. In doing so, many forego financial fruit in areas like forecasting. Discover several reasons to reconsider postponing your next IT expenditure!

Mobile Tech a Must for Gen Z

Mobile Technology As a Solution: A Must for 67 Million Gen Z Workers

What we know about Gen Z is they’re technologically immersed and they desire autonomy. What does that mean for retailers? We describe how one IT solution offers Gen Z what they want while financially benefiting stores.

Measure High-Potential Scheduling

How Do You Measure and Maximize a High-Potential Schedule?

Scheduling effectiveness is an effort retailers take to maximize their schedules’ potential over time. Each retailer can do this differently. Consider these four metrics when building a scheduling effectiveness tool.

Gold-at-End-of-Rainbow

Looking to Improve Store Efficiency? The Gold at the End of the Rainbow

Welcome to a follow-up blog post on how to leverage an earned hours model to improve store performance. Today we’ll focus on how to address the gap between what a store is earning and its actual performance.