Dan Bursik, Vice President of Product Management
There are several components involved in building a workforce management system capable of delivering competitive advantage to retailers. If you depict those components in simplified process order, you typically get something like this:
Dan Bursik, Vice President of Product Management
I’ve often heard the questions, “Why is there a difference between the output of my labor model and the sum of the scheduling requirements that I send to my automated scheduler? Should there be a difference, and why?” These are great questions that merit exploration. There is much to be Read more
Dan Bursik, Vice President of Product Management
In a previous post, I discussed the impacts of higher labor costs in retail. This post will explore how retailers can address this significant challenge with the latest generation of workforce management (WFM) tools that leverage expanded use of artificial intelligence (AI), real-time data exchange Read more
Dan Bursik, Vice President of Product Management
No one will disagree that higher labor costs are here to stay for retailers. There are many contributing factors: aging baby boomers, competition for retail workers between employers, elimination of high-hour “almost full-time” part-time jobs that don’t trigger full-time benefits, etc. A constant Read more
Rosen Nikolov, Quality Assurance Specialist | Kyle Ferlic, Retail Analyst
In 2018, Forrester Research conducted a study of thousands of American retail grocery shoppers to understand how they decide where to shop.1 Not shockingly, shoppers noted that location and price were their two top priorities; however, they also ranked length of checkout as their third Read more
Nathaniel Sheetz, Director of Product Management
In a previous blog entry, Veronica Orozco and Kyle Ferlic asked how retailers can “do food safety well,” particularly with respect to leveraging technology to implement thorough Hazard Analysis and Critical Control Point (HACCP) procedures. Here, I’d like to explore this topic in more detail, Read more
Julie Bushee, Retail Labor Manager
In the ideal retail situation, labor analysts can focus their attention on data interpretation, allowing their information technology to do heavy data mining. Alas, this is rare. Many labor teams require analysts to gather and shape data prior to analysis. In the worst-case scenarios, retailers have Read more
Chloe Feast, Industrial Engineering Analyst
It is self-evident that retailers should observe the tools and technologies used by their competitors at home. Not only is it easier for a retailer to analyze the impact of a new technology when they see customers in their market reacting to it, but if a retailer is looking to keep up with customer Read more
Kyle Ferlic, Retail Analyst
Psychology and retail are profoundly intercorrelated. Retailers know they participate in a delicate dance with their customers, so operators seek to create advantageous interactions ending in sales that benefit both parties. Read more
Mary Field, Implementation Specialist | Kyle Ferlic, Retail Analyst
Talking about business collaboration can be nearly as commonplace as discussing organizational synergy. The terms have been overused to the point of ambiguity, and when professionals hear them in meetings or Read more