Why Do Companies Need KPIs to Achieve Their Goals?

Key Performance Indicators (KPIs) are known as measurable values or metrics that help track progression toward a company’s business goals. Some common examples of KPIs used in the retail industry are…

You Need Employee Self-Serve – Here’s Why

How much time do your managers spend updating and managing employee information per day? Is it 15 minutes? Maybe 30 minutes? That time adds up when you aggregate across your store, and it costs even more when you go beyond a single location…

Connecting With the Needs of Your Stores

Many people think of task management as a tool designed to help companies manage the flow of tasks and messages from corporate headquarters to store-level users, while providing visibility into store execution. And indeed, these are core aspects of any complete…

When Should You Ask For Help?

The realization of feeling in over one’s head can be frightening. I remember past professional projects when I was overwhelmed with too few resources to accomplish a seemingly impossible initiative. Asking for help was the most difficult part. It can be this way for many of us…

What Do Digital Wallets Mean For Retail Stores?

In 2016, Business Insider (BI) Intelligence forecast that U.S. mobile payments will be utilized by 56 percent of the American consumer population by 2020. In comparison to other countries, the U.S. is falling behind the world trend regarding digital wallet usage…

Managing Your Labor Model: Do Productivity Goals and Customer Service Need to Compete?

For most retailers, it is one or the other. Operators either pursue low-cost products or high customer-service levels but the prevailing theory among retailers is that…

Reporting Capabilities: What’s the Cost?

Have you ever considered the cost of poor reporting to a business? Regardless of size, all businesses need various reports to operate effectively. Data reporting provides visibility into key performance indicators…

Scheduling Insights: Service and Production Scheduling

So far, we have covered two of the four most common approaches to scheduling. The first was service-based scheduling, which is also known as interval-based scheduling. We discussed supermarket cashiers and baggers …

When Things Don’t Go According to Plan

As I reflect on my past managerial roles in retail, I think about the things that helped me operate successful stores. My greatest gift was spending several decades leading employees at those retail locations…

A Little Time and Investment Goes a Long Way

In the past, I worked with retailers to measure associate productivity and performance. During these engagements, I realized that associates spend a lot of time on idle activities throughout their day…