Retail Training Improve Operational Efficiency and Retention

How Training Can Improve Your Labor Efficiency and Retention Rates in Retail

Leverage training as an operational strategy. We review the different types of training techniques companies use to improve associate retention and, ultimately, overall operating efficiency.

Retail Labor Efficiency Think Lean

Want Higher Retail Labor Efficiency? Get Lean With Your Thinking

Some companies don’t have the right tools in place, while others have what they need, but their organizational or maintenance tactics are so loose that they burn money on stalled production. This post reviews the effects of great equipment maintenance and organization, as well as how this affects workforce labor efficiency, through a topic called lean.

Effective Retail Reporting KPI Measurement Tips

Setting Labor Expectations and Effective Retail Reporting: KPIs and Measurement Tips

Whatever your approach to setting labor expectations, it is important to think through how, why and what you need to capture. To help you improve performance and analysis, we’ve compiled some tips and key reporting considerations to give you a good start in bolstering your reporting game!

Setting Labor Expectations Managing Labor

Setting Labor Expectations and Effective Retail Reporting: Managing Labor

Labor management and reporting are complex functions. It helps to break down some of the elements to understand how they work and where they fit within a retail organization’s operations. In this post, we explore common approaches to measuring labor performance and goals.

Happy Employees Training

Happy Associates: How Training Can Lead to Greater Employee Satisfaction

Xeny Lopez Matos, Instructional Designer and Training Specialist

When most employers think of “training,” they equate it to the mass quantities of information transferred to employees so they can adequately execute their roles. However, this is only part of a complex and evolving topic. If this stereotype is challenged, employers can differentiate between Read more

Accurate Forecasting Is the Key to Unlocking Value From Labor Scheduling Tools

Dan Bursik, Vice President of Product Management

There are several components involved in building a workforce management system capable of delivering competitive advantage to retailers. If you depict those components in simplified process order, you typically get something like this:

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case for superior retail staffing analysis tools

The Case for Superior Retail Staffing Analysis Tools

Dan Bursik, Vice President of Product Management

I’ve often heard the questions, “Why is there a difference between the output of my labor model and the sum of the scheduling requirements that I send to my automated scheduler? Should there be a difference, and why?” These are great questions that merit exploration. There is much to be Read more

Next-Gen Workforce Management Opportunities for Retailers

Next-Generation Workforce Management: An Inventory of Fresh Opportunities for Retail Stores

Dan Bursik, Vice President of Product Management

In a previous post, I discussed the impacts of higher labor costs in retail. This post will explore how retailers can address this significant challenge with the latest generation of workforce management (WFM) tools that leverage expanded use of artificial intelligence (AI), real-time data exchange Read more

Impact of Higher Labor Costs in Retail

The New Normal: The Impact of Higher Labor Costs in Retail

Dan Bursik, Vice President of Product Management

No one will disagree that higher labor costs are here to stay for retailers. There are many contributing factors: aging baby boomers, competition for retail workers between employers, elimination of high-hour “almost full-time” part-time jobs that don’t trigger full-time benefits, etc. A constant Read more

Supermarket Checkout Queue

To Know the Checkout Queue…

Rosen Nikolov, Quality Assurance Specialist | Kyle Ferlic, Retail Analyst

In 2018, Forrester Research conducted a study of thousands of American retail grocery shoppers to understand how they decide where to shop.1 Not shockingly, shoppers noted that location and price were their two top priorities; however, they also ranked length of checkout as their third Read more