Do You Know Your Customers’ Experience?

It’s early morning and your store has just opened its doors. There are five total employees in the store, a manager and four associates. Two associates are in the backroom processing product from the previous day’s delivery…

Why Invest in Mobile Workforce Management: A Strategic Business Partner’s Perspective

Having led labor management efforts in both large and small organizations helps inform my perspective working for Logile. We see ourselves as a strategic partner to our clients and we are proud of…

Why Invest in Mobile Workforce Management: An Executive’s Perspective

No one should be thinking that mobile workforce management (WFM) capabilities are bleeding edge anymore. In fact, the capabilities are so known that it may no longer be leading edge technology…

How Intelligent Are Virtual Assistants?

Virtual Assistants like Alexa, Siri, Cortana, Assistant, etc., are designed to help people perform day-to-day tasks quickly, but do they perform tasks intelligently? How effectively do they use Artificial Intelligence (AI) technologies?…

Visual Management: Visualize Success

Visual management is one of the Lean techniques designed so that any person entering a workplace, even those who are unfamiliar with the detail of the processes, can rapidly see what is going on understand it…

Scheduling Insights: Important Scheduling Terms

If you want to understand the process of scheduling and to discern what is different between various system offerings, it is helpful to understand some of the basic terms that you are likely to encounter…

Behind Every Silver Lining, There Is a Cloud

Information is the lifeblood of any retail organization and keeping the flow of mission-critical information fast and healthy is essential. When the cloud phenomenon first took off, the big question…

Scheduling Insights: Basics of Scheduling

How difficult can it be to plan to preposition the resources in advance of when you need them? Well, as many labor managers and schedule writers know from experience that depends…

How Do Retailers Know If They Are Scheduling Their People Effectively?

How do retailers know if they are scheduling their people effectively? In other words, are their employees working the right schedules to deliver exceptional customer service at the lowest possible cost?…

How to Achieve Grocery Backroom Organization

The organization of a retail grocery backroom is a window into its’ stock management efficiency. To run a successful grocery retail operation, one must have pretty high standards…