Setting Labor Expectations Managing Labor

Setting Labor Expectations and Effective Retail Reporting: Managing Labor

Labor management and reporting are complex functions. It helps to break down some of the elements to understand how they work and where they fit within a retail organization’s operations. In this post, we explore common approaches to measuring labor performance and goals.

Happy Employees Training

Happy Associates: How Training Can Lead to Greater Employee Satisfaction

Xeny Lopez Matos, Instructional Designer and Training Specialist

When most employers think of “training,” they equate it to the mass quantities of information transferred to employees so they can adequately execute their roles. However, this is only part of a complex and evolving topic. If this stereotype is challenged, employers can differentiate between Read more

Accurate Forecasting Is the Key to Unlocking Value From Labor Scheduling Tools

Dan Bursik, Vice President of Product Management

There are several components involved in building a workforce management system capable of delivering competitive advantage to retailers. If you depict those components in simplified process order, you typically get something like this:

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case for superior retail staffing analysis tools

The Case for Superior Retail Staffing Analysis Tools

Dan Bursik, Vice President of Product Management

I’ve often heard the questions, “Why is there a difference between the output of my labor model and the sum of the scheduling requirements that I send to my automated scheduler? Should there be a difference, and why?” These are great questions that merit exploration. There is much to be Read more

Next-Gen Workforce Management Opportunities for Retailers

Next-Generation Workforce Management: An Inventory of Fresh Opportunities for Retail Stores

Dan Bursik, Vice President of Product Management

In a previous post, I discussed the impacts of higher labor costs in retail. This post will explore how retailers can address this significant challenge with the latest generation of workforce management (WFM) tools that leverage expanded use of artificial intelligence (AI), real-time data exchange Read more

Impact of Higher Labor Costs in Retail

The New Normal: The Impact of Higher Labor Costs in Retail

Dan Bursik, Vice President of Product Management

No one will disagree that higher labor costs are here to stay for retailers. There are many contributing factors: aging baby boomers, competition for retail workers between employers, elimination of high-hour “almost full-time” part-time jobs that don’t trigger full-time benefits, etc. A constant Read more

Supermarket Checkout Queue

To Know the Checkout Queue…

Rosen Nikolov, Quality Assurance Specialist | Kyle Ferlic, Retail Analyst

In 2018, Forrester Research conducted a study of thousands of American retail grocery shoppers to understand how they decide where to shop.1 Not shockingly, shoppers noted that location and price were their two top priorities; however, they also ranked length of checkout as their third Read more

Technology HACCP Retail Food Production

Using Technology With HACCP in Retail Food Production

Nathaniel Sheetz, Director of Product Management

In a previous blog entry, Veronica Orozco and Kyle Ferlic asked how retailers can “do food safety well,” particularly with respect to leveraging technology to implement thorough Hazard Analysis and Critical Control Point (HACCP) procedures. Here, I’d like to explore this topic in more detail, Read more

Retail Transformation From Data to Systems Thinking

Retail Transformation: Shifting From Data Analysis to Systems Thinking

Julie Bushee, Retail Labor Manager

In the ideal retail situation, labor analysts can focus their attention on data interpretation, allowing their information technology to do heavy data mining. Alas, this is rare. Many labor teams require analysts to gather and shape data prior to analysis. In the worst-case scenarios, retailers have Read more

Retailers Look Overseas for Solutions

Are Retailers Using All of the Tools at Their Disposal? How to Look Overseas for Successful Solutions

Chloe Feast, Industrial Engineering Analyst

Why retail should look abroad

It is self-evident that retailers should observe the tools and technologies used by their competitors at home. Not only is it easier for a retailer to analyze the impact of a new technology when they see customers in their market reacting to it, but if a retailer is looking to keep up with customer Read more