Psychology, Tech and New Retail Standard

Psychology, Technology and a New Retail Standard

Today’s consumers expect just enough (not too little or too much) from retailers. Brick-and-mortar businesses can find this sweet spot through customer-facing and store planning technology, which collectively produce flow. How does flow work?
Retail Technology Collaboration

Retail Technology: Can “Collaboration” Become Catchy Again?

Collaborating is often an unstated expectation, which might be why it happens so little in retail. We see the chance to utilize collaboration for optimization as an opportunity for most retailers.
Labor Standards Do Not Have to Be Complicated

Do Labor Standards Have to Be That Complicated?

The cost of creating and maintaining detailed engineered standards need not be a barrier for game-changing labor improvements. With the right system and approach, retailers of all sizes can leverage less detailed incremental standards to achieve significant benefits with modest resources.
How Many Cashiers - Scheduling

How Many Cashiers Does it Take? Improved Schedule Accuracy Produces Key Business Benefits

When people ask me what I do for a living, my response is that I work in the workforce management software industry, generating store-level forecasts and schedules for enterprise retailers. After the usual blank stares, I try to explain...
Food Safety HACCP

Food Safety Is Clearly Crucial in Retail. How Does One Do It Well?

Retailers know food safety is imperative for customer wellness and organizational endurance, but how does one adhere to bylaws and thrive economically? We review food safety best practices (i.e., HACCP) along with the tools to cut costs over time.
Task Mgmt Gatekeeper Part 1

Task Management: Gatekeeping Opens Doors Toward Retail Effectiveness

There is an overlap between retail planning and execution. Within workforce management, chaos ensues without standardized, uniform and efficient task communication and feedback. Who should oversee this process, and with what results?
Upgrade Forecasting

Consider the Ups of a Forecasting Upgrade Before Keeping the Status Quo

Information technology upgrades can be costly and deprioritized for retailers. In doing so, many forego financial fruit in areas like forecasting. Discover several reasons to reconsider postponing your next IT expenditure!
Mobile Tech a Must for Gen Z

Mobile Technology As a Solution: A Must for 67 Million Gen Z Workers

What we know about Gen Z is they're technologically immersed and they desire autonomy. What does that mean for retailers? We describe how one IT solution offers Gen Z what they want while financially benefiting stores.
Measure High-Potential Scheduling

How Do You Measure and Maximize a High-Potential Schedule?

Scheduling effectiveness is an effort retailers take to maximize their schedules' potential over time. Each retailer can do this differently. Consider these four metrics when building a scheduling effectiveness tool.

Looking to Improve Store Efficiency? The Gold at the End of the Rainbow

Welcome to a follow-up blog post on how to leverage an earned hours model to improve store performance. Today we’ll focus on how to address the gap between what a store is earning and its actual performance.
Transform From Position to Task-Based Scheduling

Shifting Mindsets From Position Level to Labor Task Scheduling

Scheduling can be simple to understand; however, scheduling optimization grows in complexity with every variable. Read about one supermarket manager’s transformative transition from position-based to task-based scheduling.
Crowding, Queuing and Profitability

Crowding, Queuing and Their Relationship With Profitability

Reducing customer wait time at the front end equals profits, but few retailers maximize the relationship between in-store queues and customer expectations. We examine crowding and ways to improve flow throughout the store.