Logile :: Services

Services

The most challenging technology deployment in the retail industry -- and the most critical to your business - is the enterprise workforce and execution management solution. All too often, after a painful roll-out, the promised results are not achieved. That won't happen with Logile. Logile's experts work with you, the valued customer, at every stage -- from initial evaluation and engagement, through targeted pilot implementation and enterprise roll-out and continuing to post-implementation -- to assure that your planned and budgeted expectations are met and exceeded.

Logile's Professional Team

Logile's team of business analysts, functional, project and change management consultants, and industrial engineers average over 15 years of retail experience. Chosen from Tier 1 retailers recognized for their progressive approach to technology and from leading independent retail workforce and execution management consulting firms, the Logile team is expert in helping you realize the maximum return on your investment. Logile also offers veteran technology educators that give you comfort that your staff will be able to use, and train others in your organization to use, Logile's solution effectively and efficiently and realize the value you expected.

Complementing Logile's team of analysts, consultants and industrial engineers is a team of seasoned technical professionals. Logile's software engineers have an average of 10 plus years of experience in implementing mission critical systems across multiple industries including retail, transportation, telecommunications and e-Commerce.

Business Expertise

Early in the process, Logile's business consultants work with your management, operations and technology staff to develop and document key business process, and to determine how these business processes will be modeled and used to generate the budgeted annual savings. Typical services include:

Business process layout and documentation
Business workflow design and documentation
Process integration with external and internal software
Deployment standards and IT requirements documentation
Support for functional, technical, training, project and change management consultants

Logile's functional subject matter experts then elaborate on the higher level design documented by the business consultants and prepare a full and detailed project plan - from start to rollout - which serves as the roadmap to success. Such services include:

Detailed functional workflow documentation
Detailed usage patterns design and documentation
Documentation of key process parameters, standards, measurements, best practices, standard operating procedures, key performance indices, standard and ad-hoc reports, and detailed integration requirements
Integration with existing labor standards and best practices database
Scenario, functional, and detailed test scripts development
Documentation of integration workflows
Solution configuration to meet functional, usage, and integration workflows
Set up of all workflows and report templates
Set up of tasks in the Interaction Calendar^TM
Population of data in test and production databases
Consultation with the engineering team to identify unique functionality requirements and creation of a plan to address them

Technical Expertise

Logile's team of technical professionals partner with you throughout the process to assure smooth and efficient implementation. Specific services provided are:

Hardware sizing
Application server, database server, time-clock and network configuration
Database setup and migration
Integrating Logile's solutions with internal and third party applications
Load testing
Integrating Logile's proprietary Interaction Calendar^TM with your portal or calendar including single sign-on

Implementation Support

Because of the detail and diligence brought to the implementation, Logile's solution requires minimal end-user training. The key to minimal training is the unique role and position specific workflows that Logile designs for your organization. Logile's consultants train your training staff on maintaining and extending the workflows, assigning workflows to new user community, and using the tools, such as Logile's proprietary scoring reports, that identify where goals are not being me and follow-up is required.

Based on your needs and requirements, Logile offers project and change management consultants to help you roll out Logile's solution.