Logile :: Services

Services

The most challenging technology deployment in the retail industry -- and the most critical to your business - is the enterprise workforce and execution management solution. All too often, after a painful roll-out, the promised results are not achieved. That won't happen with Logile. Logile's experts work with you, the valued customer, at every stage -- from initial evaluation and engagement, through targeted pilot implementation and enterprise roll-out and continuing to post-implementation -- to assure that your planned and budgeted expectations are met and exceeded.

Logile's Professional Team

Logile's team of business analysts, functional, project and change management consultants, and industrial engineers average over 15 years of retail experience. Chosen from Tier 1 retailers recognized for their progressive approach to technology and from leading independent retail workforce and execution management consulting firms, the Logile team is expert in helping you realize the maximum return on your investment. Logile also offers veteran technology educators that give you comfort that your staff will be able to use, and train others in your organization to use, Logile's solution effectively and efficiently and realize the value you expected.

Complementing Logile's team of analysts, consultants and industrial engineers is a team of seasoned technical professionals. Logile's software engineers have an average of 10 plus years of experience in implementing mission critical systems across multiple industries including retail, transportation, telecommunications and e-Commerce.

Business Expertise

Early in the process, Logile's business consultants work with your management, operations and technology staff to develop and document key business process, and to determine how these business processes will be modeled and used to generate the budgeted annual savings. Typical services include:

Business process layout and documentation
Business workflow design and documentation
Process integration with external and internal software
Deployment standards and IT requirements documentation
Support for functional, technical, training, project and change management consultants

Logile's functional subject matter experts then elaborate on the higher level design documented by the business consultants and prepare a full and detailed project plan - from start to rollout - which serves as the roadmap to success. Such services include:

Detailed functional workflow documentation
Detailed usage patterns design and documentation
Documentation of key process parameters, standards, measurements, best practices, standard operating procedures, key performance indices, standard and ad-hoc reports, and detailed integration requirements
Integration with existing labor standards and best practices database
Scenario, functional, and detailed test scripts development
Documentation of integration workflows
Solution configuration to meet functional, usage, and integration workflows
Set up of all workflows and report templates
Set up of tasks in the Interaction Workflow Portal^TM
Population of data in test and production databases
Consultation with the engineering team to identify unique functionality requirements and creation of a plan to address them

Technical Expertise

Logile's team of technical professionals partner with you throughout the process to assure smooth and efficient implementation. Specific services provided are:

Hardware sizing
Application server, database server, time-clock and network configuration
Database setup and migration
Integrating Logile's solutions with internal and third party applications
Load testing
Integrating Logile's proprietary Interaction Workflow Portal^TM with your portal or calendar including single sign-on

Implementation Services

Software as a Service

Gartner designated "cloud computing" as one of the top 10 strategic technologies and trends for 2010. If your business requires it, we can provide our solution under an SaaS or "cloud computing" model. With minimum upfront investment of time and resources, and with little IT involvement, you can have full access to the most sophisticated workforce and execution management solution available - automatically and effortlessly. Because we're responsible for maintaining hardware and network infrastructure, as well as application performance, you can focus on using our solution to improve your business. Upgrades occur automatically - it's all part of the service.

Implementation Support

If you need more hands on involvement, our team of professionals can help you determine a co-location strategy and evaluate options, such as private hosted clouds for a cloud computing deployment option. If you choose to host our solution at your site, based on your needs and requirements, Logile offers project and change management consultants to help you roll out our solution.

Training

Logile has designed its solution to give our customers maximum flexibility in how it is deployed. Our team will work with you to determine the best deployment and hosting configuration. The solution can be hosted entirely in house, hosted off-site at a co-location facility, deployed via a cloud computing platform or subscribed to under a Software as a Service (SaaS) model. Because our solution is web based and accessed over the internet, the choice of hosting option is transparent to the end users.