Today’s consumers expect just enough (not too little or too much) from retailers. Brick-and-mortar businesses can find this sweet spot through customer-facing and store planning technology, which collectively produce flow. How does flow work?

When people ask me what I do for a living, my response is that I work in the workforce management software industry, generating store-level forecasts and schedules for enterprise retailers. After the usual blank stares, I try to explain…

Reducing customer wait time at the front end equals profits, but few retailers maximize the relationship between in-store queues and customer expectations. We examine crowding and ways to improve flow throughout the store.

In 2016, Deloitte found digital interactions impacted 56 cents of every dollars spent in brick-and-mortar stores. Today’s digital natives are frequenting stores to purchase but with different expectations. What does that mean for retailers today?