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Psychology, Tech and New Retail Standard

Psychology, Technology and a New Retail Standard

Kyle Ferlic, Retail Analyst

Psychology and retail are profoundly intercorrelated. Retailers know they participate in a delicate dance with their customers, so operators seek to create advantageous interactions ending in sales that benefit both parties. Read more

How Many Cashiers - Scheduling

How Many Cashiers Does it Take? Improved Schedule Accuracy Produces Key Business Benefits

When people ask me what I do for a living, my response is that I work in the workforce management software industry, generating store-level forecasts and schedules for enterprise retailers. After the usual blank stares, I try to explain…

Crowding, Queuing and Profitability

Crowding, Queuing and Their Relationship With Profitability

Reducing customer wait time at the front end equals profits, but few retailers maximize the relationship between in-store queues and customer expectations. We examine crowding and ways to improve flow throughout the store.

Mobile in Retail Store Coupon

Is Mobile Disrupting or Enhancing Brick-and-Mortar Retail?

In 2016, Deloitte found digital interactions impacted 56 cents of every dollars spent in brick-and-mortar stores. Today’s digital natives are frequenting stores to purchase but with different expectations. What does that mean for retailers today?