In this final Moneyball series post, we describe similar approaches between sabermetrics in baseball and retail, highlighting how retail leaders utilize what-if technology to examine labor changes.

With limited resources, no labor management team can personally visit every store. How can you easily determine how well your labor model is working across the chain or identify any stores with significant operational issues? An earned hours program is the right place to start.

For most retailers, it is one or the other. Operators either pursue low-cost products or high customer-service levels but the prevailing theory among retailers is that…

“What constitutes a good labor model?” is a question I have been asked many times. A host of features and functions come to mind…

Building a detailed labor model is the best way to understand and quantify all the work volumes, activities, service allowances and store-specific characteristics…