Articles by Josh Ciampini

Thanks to the selfless, hardworking heroes on the healthcare, supply chain and retail front lines keeping our communities safe and supplied. We discuss the definition of a hero and some of Captain America’s hero-making traits, how these characterize the everyday heroes rising to the occasion as the world continues to navigate the COVID-19 crisis, and how we as consumers can help do our part.

Welcome to a follow-up blog post on how to leverage an earned hours model to improve store performance. Today we’ll focus on how to address the gap between what a store is earning and its actual performance.

With limited resources, no labor management team can personally visit every store. How can you easily determine how well your labor model is working across the chain or identify any stores with significant operational issues? An earned hours program is the right place to start.

Store recovery can account for as much as 40 percent of sales floor labor. While there’s no avoiding it, there are strategies that retailers can put into practice to reduce labor spend and keep a better-looking sales floor presentation.

It’s early morning and your store has just opened its doors. There are five total employees in the store, a manager and four associates. Two associates are in the backroom processing product from the previous day’s delivery…

Imagine that you ask an associate to wear a pedometer for a day as he or she goes about daily task
work. What insights might you gain? How much is the associate actually walking? What does this mean…