Articles by Mark Thomas

Our retail queueing deep dive continues. Consider a few key principles that make all the difference when scheduling your checkout teams for effective queue management!

Out of the comfort zone: If you think you’ve got too many retail checkouts open, do nothing until you know for sure. It is cheaper and more effective to protect queues from forming than to react once they occur!

If queuing is a universal irritant, this entertaining first post in our new series is a fitting antidote! For starters, see how just one warehouse employee calling in sick can impact the retail front end in vivid detail.