Articles by Pam Colangelo

A full year later and COVID is still a reality. Grocery and other retailers adopted new strategies in response, but which ones will remain long term?

Communication is truly the key to successful change management. Taking the right steps to analyze, plan and communicate will help ensure that your new retail program or process is a success!

Reducing customer wait time at the front end equals profits, but few retailers maximize the relationship between in-store queues and customer expectations. We examine crowding and ways to improve flow throughout the store.