5 minute read

Are EMV readers a Big Deal?

With the increase in EMV (Europay, Mastercard and Visa) chip reader usage at checkout, retailers want to understand the impacts EMV devices are having…

6 minute read

The Money is in the Methods

As you work with your organization to optimize labor performance (and usually optimize customer service and associate potential at the same time) there are many…

2 minute read

Stages of Change Management From the Employee Breakroom

Change management is a process, not an event. In the long run, open communication, real-world problem-solving, and helping most folks understand the need for change and surviving the journey are the keys to navigating the stages of change. Work it well, and you can overcome the inertia of the middle.

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