Capture Lost Revenue
Real result: Opportunity to realize additional 4% of total revenue in lost sales by engaging customers before they abandon queue.
Real result: Opportunity to realize additional 4% of total revenue in lost sales by engaging customers before they abandon queue.
Improve Throughput
Real result: 75% reduction in ordering and payment time through effective line-busting practices.
Real result: 75% reduction in ordering and payment time through effective line-busting practices.
Optimize Workflow Design
Real result: Removed over 3 miles of walking per day from order delivery.
Real result: Removed over 3 miles of walking per day from order delivery.
Learn Exactly How to Optimize Your Operations and Capture Every Missed Opportunity
Benefit from industry-leading industrial engineering experts who apply process analysis and workflow design principles to build a frictionless customer experience. We measure the true end-to-end customer journey and efficiency of each team member across your order fulfillment process.
Our assessment audits 4 areas critical to optimizing drive-thru performance. We see exactly where you stand, identify opportunities, then build your customized roadmap with actionable insights and recommendations.
4 Steps to Optimization
Uncover huge productivity and sales opportunities that are bigger than you realize!
- Customer Experience – Evaluate the total drive-thru experience from your customers’ view
- Operating Efficiency – Identify and eliminate root causes of bottlenecks in your operations
- Technology – Implement new technology to create a seamless experience
- Labor Deployment – Reduce over-scheduling and balance labor at peak hours
