Improve productivity while delivering superior customer service

Do you truly understand how your people, processes and systems are performing? Do you understand how they are affecting your customer experience? We’re here to help!

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Productivity increase

in backroom operations achieved (real result)

in backroom operations achieved (real result)

Annual spend recovered

through store-wide operational labor efficiencies (real result)

through store-wide operational labor efficiencies (real result)

Sales increase

in year over year sales (real result)

in year over year sales (real result)

Operational Excellence Assessments

Logile’s operational excellence team applies industry-leading industrial engineering techniques to help you make an impact on your customers, employees and bottom line.

Our assessments provide you with a true baseline of your current state, combined with an opportunity roadmap comprised of both quantitative and qualitative benefit opportunities.

Drive Customer Experience

Gain insight on harnessing the power of your labor spend to drive the right customer experience, including:

  • Factors influencing conversion and basket size
  • Customer impacts on store recovery
  • On-shelf availability of products
  • Aligning customer service engagement with customer demand patterns
  • Effectiveness of selling methods

Gain the competitive advantage today

4 Pillars of Productivity

Get the most out of your labor spend. We focus on opportunities within each of the 4 pillars of productivity:

  • Utilization: Are your employees productive throughout the day? The who, what, when, where and why.
  • Methods: Are employees following methods that are efficient and effective?
  • Performance: Are employees performing with the proper skill and effort?
  • Management: Are managers equipped with the proper tools and information to coach store performance?
“After evaluating 19 vendors, we selected Logile because the solutions offered the exact combination of functionality and performance to address our complex requirements. Additionally, Logile’s track record of customer commitment and successful implementations to more than 20 advanced retailers were critical in our ultimate selection of the company.”

Optimize Queuing

Wait time is a key factor in your customers’ decisions to shop again or not. Discover opportunities to optimize your queuing throughput, including:

  • How well your stores are performing against your service level goals
  • How much potential revenue you are losing to customers leaving queue
  • Where and when cashier or server idle time exists
  • Opportunities for cross-utilization of employees
  • How well the labor deployment plan aligns with customer demand patterns

Optimizing the labor of leading brands

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