Quick-Service Restaurant Operational Excellence

We focus on customer experience and aligning your labor deployment, technology and strategy to support revenue growth.

Achieve QSR operational excellence

Our team is ready to help your business:

  • Improve speed of service
  • Avoid lost customers during peak hours
  • Respond to rising demand for mobile order and drive-thru
  • Improve order accuracy
  • Staff the right people, in the right place, at the right time to serve customers

Customer experience

Engagement and overall experience, whether dine-in, drive-thru, or curbside is essential to building customer loyalty. If the customer perceives the wait will be too long or the order won't be right, it increases the likelihood they'll look elsewhere. We study your end-to-end customer journey to provide insight on:

  • Lost revenue that could be realized by reducing queue abandonments
  • Total customer wait time, from queue entry through fulfillment
  • Eliminating bottlenecks that occur in each stage of the customer journey
  • Best-in-class comparison

Technology

Having the right technology options in place to support ordering, fulfillment, curbside pick-up, and delivery forms the foundation of your customer experience. It impacts your speed of service, order accuracy and brand image. We evaluate your use of technology and provide insight on:

  • Success and limitations of current technology solutions in place across units
  • Effectiveness of employees at using the technology
  • Alternative technology options available
  • Best-in-class comparison

Labor deployment

The right people, in the right place, at the right time to take the order, fulfill the order, and serve the order. As QSR demand increases, it becomes more difficult for unit managers to determine the right staffing and deployment to support multiple revenue ports. We investigate your labor deployment strategy and provide insight on:

  • Unit adherence to deployment strategy
  • Impediments to achieving current strategy
  • Workload balance across positions
  • Strategy for improved labor deployment, including considerations for varying unit operating models

Workflow design

Every second matters in providing the best speed of service possible for your customers. An efficient and safe workplace creates a better working environment for your employees, which carries forward to a better experience for your customers. We apply core industrial engineering principals to design a working environment that:

  • Improves employee productivity
  • Creates a visual workplace with emphasis on efficiency and ease of learning
  • Reduces non value-added time
  • Balances workflow across stations

Experience the Logile Advantage

What are your challenges? We work with you to identify gaps and find solutions perfect for you and your unique journey.