Articles by Jeff Duce

What are “Special Assignments” in retail, and why is the ability to schedule them and track compliance so important? Read on to find out!

Learn why exception reporting in retail is essential to any reporting suite and process, and why it might even be much more important than full reporting!

It is a challenge to adjust labor in retail stores and restaurants to meet budgeted objectives. This post explores traditional labor hour adjustment approaches and their problems, especially relating to store scheduling. We also suggest a more efficient, less painful approach!

Helping shoppers meet their needs and wants results in happy customers and improved sales. Learn key actions retailers can take to positively impact sales per customer and sales per item.

Measuring and understanding store performance is critical. Learn the importance and power of sales per customer and sales per item; two key but sometimes overlooked metrics that should be on your radar and reporting!

In retail, a common and definitely worthy New Year’s resolution is improving operational efficiency and costs. One area that warrants a hard look is associate overtime at your stores. Understanding the sometimes surprisingly far-reaching cultural and monetary impacts of overtime is the best first step!

Whatever your approach to setting labor expectations, it is important to think through how, why and what you need to capture. To help you improve performance and analysis, we’ve compiled some tips and key reporting considerations to give you a good start in bolstering your reporting game!

Labor management and reporting are complex functions. It helps to break down some of the elements to understand how they work and where they fit within a retail organization’s operations. In this post, we explore common approaches to measuring labor performance and goals.

Have you ever considered the cost of poor reporting to a business? Regardless of size, all businesses need various reports to operate effectively. Data reporting provides visibility into key performance indicators…

As I reflect on my past managerial roles in retail, I think about the things that helped me operate successful stores. My greatest gift was spending several decades leading employees at those retail locations…