Most front end registers have visible customer queuing, but this is not always true with food service or other service counters. When the queue is not obvious, your customers want assurance they will receive fair, timely service based on their arrival and entry into the collective queue.
Logile Queue Management supports queue entry and ticket printing with wait time expectations. Our solution brings you more than typical systems to accurately predict wait times for customers entering the queue. It tracks each customer through the queue and develops detailed reporting to summarise customer activity including average time per order, average time in queue, average length of queue and more. Additionally, our screens for counter personnel and management show who is working on what customer and signal servicing the next customer in queue when ready.
- Monitors queue performance and engages managers when configured alert conditions are violated
- Provides time-stamped activity records and fact-based analysis to improve performance and enable more accurate forecasts and scheduling at the 15- minute interval level
- Facilitates better customer service at service counters, which are essential components of profitable sales and brand image for customer loyalty