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Labour Standards Development & Management

Create and adjust labour standards anytime, anywhere, and streamline labour management activities.

Get a comprehensive tool to build and maintain engineered labour standards for your organisation. With Enterprise Standards Manager (ESM), you can create and update labour standards at any time via web or mobile app. Apply any of the industry standard work measurement techniques, including MOST® and time study.

With analytics and task support across mobile platforms, you’re enabled to quickly collect in-store data, validate labour standards, and perform analysis on customer experience, queuing and employee utilisation. Fully integrated with our Enterprise Labour Model to deliver a seamless process for customising standards and managing labour across your organisation. Mobile access saves time, reinforces best engineering methods and avoids secondary reentry of observed data.

A complete labour standards repository

Get cloud-based accessibility to house all labour data in one enterprise-wide platform and store supporting materials such as standard operating procedures and sampling data connected to labour standards. This is your essential reference for continuous improvement work.

Maximise speed and performance

You have limited time and a business to run. That’s why we designed ESM to streamline labour management work activities. Quickly build labour standards from easy-to-use standard data elements and a complete library of industry-specific standards that may be integrated with existing standards or tailored to specific preferred work methods. And with the Action Alerts dashboard, you’ll gain immediate visibility into labour data issues for timely, fast resolution.

Conduct labour planning analysis from your mobile device with engineering support apps

Get the tools you need to optimise labour productivity and improve customer service at your fingertips. Our Labour Wizard enables you to:

  • Survey store-specific attributes
  • Measure employee utilisation
  • Study impacts of customer experience
  • Perform queuing analysis
  • Method and time validate labour standards

Key Benefits


  • Ability to efficiently develop, maintain and leverage engineered labour standards for downstream use in effective labour planning and management
  • Labour standards and documentation all housed in one enterprise-wide platform
  • Store profiles select the right standards for each store
  • Store characteristics enable creation of store-specific standards based on specific store variables
  • Library of industry-typical standards for use or reference
  • Easily conduct work measurement, collect sampling data and leverage your standards to support initiatives like budgeting, scheduling and labour analysis
  • Clear visibility into the work effort required to perform tasks and provide service
  • Core component to understanding and optimising labour

Related resources

Complete Enterprise Standards Management & Labour Modeling Solutions

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