Customer Stories

Heinen's Uses WFM Strategies to Attract and Retain Frontline Staff

Webinar Overview

Retailers are re-examining their current workforce management strategies amid labor and environmental uncertainties and changing worker expectations. Heinen’s Grocery Store, Logile and RIS News expand upon key points from RIS News’ report Managing Talent: Win-Win Workforce Management Strategies for the Retail Frontline with new insights around industry-leading innovation and examples of what is working at Heinen’s. Learn effective, exciting approaches you can leverage now, and evolve your employer value proposition to attract and retain frontline staff while optimizing operations.

Key takeaways:

  • Retention through better engagement and flexible opportunities to deliver work-life balance
  • How accurate forecasting and WFM platforms can serve as a strategy to increase job satisfaction while improving operations and customer service
  • Building a staffing strategy for optimal labor utilization while providing associates the hours they desire
  • Wall-to-wall, priority task and flexible scheduling to cover business needs while meeting associate preferences
  • Strategies retailers can use at the store level to help you become an employer of choice


Phil McElfresh, Director of Labor and Process Improvement, Heinen’s

Brian Monaco, VP of Solutions Marketing, Logile

Dan Bursik, SVP of Product Management, Logile


Maia Jenkins, Editor, RIS News

Watch the Webinar

Related resources

Let’s Connect