On-Demand Webinar: Employer of Choice: How Retailers Like Heinen’s Use WFM Strategies to Attract and Retain Frontline Staff

Heinen’s, Logile and RIS News webinar 

Watch on-demand now! 
Live event recorded: Thursday, June 8, 2023 2:00 PM ET


Retailers are reexamining their current workforce management strategies amid labor and environmental uncertainties and changing worker expectations. This RIS News webinar featuring Heinen’s Grocery Store, Logile and RIS expands upon key points from RIS’ report Managing Talent: Win-Win Workforce Management Strategies for the Retail Frontline with new insights around industry-leading innovation and examples of what is working at Heinen’s. Learn effective, exciting approaches you can leverage now, and evolve your employer value proposition to attract and retain frontline staff while optimizing operations.

Key takeaways:

  • Retention through better engagement and flexible opportunities to deliver work-life balance
  • How accurate forecasting and WFM platforms can serve as a strategy to increase job satisfaction while improving operations and customer service
  • Building a staffing strategy for optimal labor utilization while providing associates the hours they desire
  • Wall-to-wall, priority task and flexible scheduling to cover business needs while meeting associate preferences
  • Strategies retailers can use at the store level to help you become an employer of choice


Phil McElfresh
Director of Labor and Process Improvement, Heinen’s Grocery Store

Phil McElfresh has led the Labor Operations process for Heinen’s Grocery Store for the last six years. With over 20 years of experience in store operations and labor management, Phil has been able to lead Labor Management, Wall-to-Wall Labor Scheduling, and Cross-Scheduling for Heinen’s to successfully help grow and utilize the company’s workforce in many different areas of its stores.

Brian Monaco
Vice President of Solutions Marketing, Logile

Brian Monaco leads solutions marketing as the Vice President of Solutions Marketing at Logile after previously leading Logile’s industrial engineering and retail operational consulting teams. With over 30 years of retail store operations and labor management experience, and extensive expertise with large-scale enterprise system rollouts and change management, Brian understands the challenges retailers face and has been instrumental in enabling our customers’ success.

Dan Bursik
Senior Vice President of Product Management, Logile

Dan Bursik, Senior Vice President of Product Management at Logile, leads the product management team responsible for the functionality and future enhancement of Logile’s product range. A prolific thought leader and retail store operations and labor management veteran with over 40 years of industry experience, Dan has assisted numerous organizations to improve their service, manage labor expenses and ensure operational excellence.

Maia Jenkins
Editor, RIS News

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