Category: Articles

As I reflect on my past managerial roles in retail, I think about the things that helped me operate successful stores. My greatest gift was spending several decades leading employees at those retail locations…

In the past, I worked with retailers to measure associate productivity and performance. During these engagements, I realized that associates spend a lot of time on idle activities throughout their day…

Cashiering at a supermarket is a great example. There is no forgiveness for being over in the morning and being short-staffed in the evening. Correct placement at the interval level is critical…

Every company sets their vision and mission statement. Whether the strategy is customer experience, lowest price or differentiated goods and services, it is intended to define the company…

To remain competitive, businesses must boost their operational efficiency wherever possible. It’s particularly important for brick and mortar stores to operate efficiently, due to the recent boom in e-commerce…

Profitability in a retail environment is based on making and keeping every penny possible. The adage that “Retail is a penny business” is true. Every cent counts. So, when looking at…