It can be said that change management is the most complex part of the software implementation process. Learn how a well-planned, properly communicated strategy and project plan, with the right team, tools and leadership support aligned, is key to success.
Predicting the future is a daunting proposition, yet critical to retail success. What components drive forecasting with precision? Data integrity, outlier identification, AI and machine learning set you up for great forecasting that is consistently reliable and accurate over time.
By this point in our Improving Front End Management blog series, you have realized if you didn’t already know, that front end management is not an exact science. It requires instinct and experience, as well as a good set of tools, to enhance the customers’ last impression—the registers. It is critical that the front end be managed proactively, rather than reactively…
The COVID-19 pandemic has changed everything. Customers and associates alike are looking to retailers to take the lead in ensuring a safe shopping and working environment. Automated health and temperature scanning technology represents a critical opportunity to reduce risk while boosting employee and shopper confidence. It demonstrates that you care, and it may be the best way to document that you took proactive steps when they were needed.
Keep your workforce informed and up to speed to meet the new normal. Social distance-friendly training options like eLearning and real-time communication deliver multiple avenues for ensuring your employees gain the knowledge they need as you manage through any conditions.
Adapting is key to retail success, especially now. But as you adopt new standards, it is also essential to consider how these changes affect your labor model—and keep it updated accordingly. This step will produce a higher-quality forecast, employee engagement and customer satisfaction!
Hear directly from Gen Z why employee self-service apps are so critical to incorporate into your retail operations. Make day-to-day tasks easier, improve productivity and increase job satisfaction. This benefits everyone across the whole organization and customers as well. What’s not to like?
Your retail labor model’s success depends on many factors, including the extended internal and/or external resources of your village. Who is in your village? It depends on your organization’s size, skills and labor model journey maturity!
The next installment in our front end series is here. We now take it a step further and discuss ways to improve cashier performance to maximize throughput. Manager communication and coaching take center stage!
It is a challenge to adjust labor in retail stores and restaurants to meet budgeted objectives. This post explores traditional labor hour adjustment approaches and their problems, especially relating to store scheduling. We also suggest a more efficient, less painful approach!