Articles by Brian Monaco

3 minute read

‘Tis the Season, 2022 Style

‘Tis the season for reflection, and retail expert Brian Monaco, VP of Retail Services, continues his tradition of year-end thoughts on the major themes retailers faced during the year and what may lie ahead. Remembering the eternal retail fundamental of delivering great customer service can help retailers creatively navigate the many evolving disruptors. Happy holidays as we speed into 2023!

5 minute read

‘Tis the Season, 2020 Style

Brian Monaco reflects on 2020, the resiliency of retail and our optimism for the future. The number of changes in weeks we normally see over the course of 5 to 10 years.

3 minute read

Unified Commerce, What Have You Done? Part Two

Part One covered unified commerce’s impact, Industry 4.0’s onset, traditional retailer adaptations and long-term solutions. We referenced data mining, forecasting, scheduling and mobile solutions as opportunities for brick-and-mortar institutions to optimize their workforce while preserving customer service. In Part Two, we focus in on forecasting and scheduling.

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