Articles by Brian Monaco

‘Tis the season for reflection, and retail expert Brian Monaco, VP of Retail Services, continues his tradition of year-end thoughts on the major themes retailers faced during the year and what may lie ahead. Remembering the eternal retail fundamental of delivering great customer service can help retailers creatively navigate the many evolving disruptors. Happy holidays as we speed into 2023!

Brian Monaco brings us another year-end reflection exploring the incredible changes, challenges, adaptations and resilience of retail in 2021. It was quite a year!

Brian Monaco reflects on 2020, the resiliency of retail and our optimism for the future. The number of changes in weeks we normally see over the course of 5 to 10 years.

The holiday season is a time for contemplation, and this year we welcome a brand-new decade! We reflect on game-changing technology progress of the past 10 years and what it means for retail WFM.

One overlooked best practice after retailers go live with their labor model is standard upkeep. Many will want to regularly ask, at minimum, these five questions to keep labor budgets and expectations excellent.

Part One covered unified commerce’s impact, Industry 4.0’s onset, traditional retailer adaptations and long-term solutions. We referenced data mining, forecasting, scheduling and mobile solutions as opportunities for brick-and-mortar institutions to optimize their workforce while preserving customer service. In Part Two, we focus in on forecasting and scheduling.