Scheduling: Auto vs Manual Scheduling

With so many companies going to automated scheduling, the question many managers will be asking is, “How do I get the people I want, at the times I need them…

Getting Started on the Path to Better Labor Management

It can be a daunting mission to take your company from old-school labor management practices to understanding and…

Labor Model Transparency

“What constitutes a good labor model?” is a question I have been asked many times. A host of features and functions come to mind…

Labor Model Trust Validate

Labor Model Integrity: Trust but Validate

Building a detailed labor model is the best way to understand and quantify all the work volumes, activities, service allowances and store-specific characteristics…

Employee Self Service

We all know that millennials are connected through every electronic device imaginable. So, why not give them what they want? Can you imagine how effective it would be…

Help your team work smarter, not harder

One of the basic techniques to understand stock crew productivity is to use stock cards to have each member of the team capture how their time is spent and how many…

Labor Scheduling: The Need to Cost with Experience

With many competing views on how to effectively write the best schedule, should labor dollars be the only contributing factor to …

Is your express service really express?

Ask managers in most retail organization the percentage of their transactions that involve only 10 items or less. Never mind that their so-called “express registers”…

A Labor Manager’s Dilemma: the value of an hour better placed

What’s the value of an hour better placed? Not an hour saved or eliminated, just better placed? We should never forget that Labor Management is a challenge…

Two Wrongs Don’t Make a Right in Service Scheduling

When your parents or teachers first told you that “two wrongs don’t make a right” who knew that they were giving you critical Labor Management insight…